Your purchase will initiate a reservation process. We will confirm with you within one to two business days only after you have paid for the tour package in full. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charge.

All hotel and tour schedules are arranged before hand. Any person failing to appear on the day of departure or during the trip is deemed automatic waiver of the right to the tour and shall not be refunded. Other cancellation and refund policies are as follows:

(1) U.S. Continental tours

For customers who cannot arrive on the departure date due to missing plane or train, the penalty will be 70% of tour price plus the 1st-night accommodation fee.

No Refund Shall be given for any portions of the tour unused by the customer after departure of the tour.

If customers do not show up on the departure date (i.e., no show), it is deemed automatic waiver of the right to the tour. No any refund shall be given.

(2) Hawaii Tours

The cancellation and penalty for Hawaii and outbound tours from U.S. shall be governed by regulations of specific tours on this website.

(3) Airplane Tickets

- Economy-class air tickets for U.S., Canada and Europe, once issued, cannot be refunded for any reasons in most of case. Any change of air-tickets shall be made according to the regulations of airline companies.  In case, the air tickets are allowed to change or cancel, the customer needs to be responsible for the amendment fees or cancellation fees or penalty charged by airline companies.  In addition, the customer needs to pay $50 service fee per ticket to C&J Express dba Sea Gull Holiday for the related amendment or cancellation.   

- Some of the special-fare air tickets, or discount tickets, for flights between China and U.S., cannot be refunded or transferred once they are issued.

(4) Cruise Line

Cancellation of cruise line reservation prior to departure shall be settled in accordance with rules set by the cruise line companies.

(5) Hotel

If customers do not appear on the check-in date (i.e., no show), it is deemed automatic waiver of the right to accommodation. No any refund shall be given.

If customers decide to cut short the reservation after check-in, no refund shall be given for any unused portion of the original reservation.

All cancellations are subject to our examination and approval. We will process your cancellation/refund request as soon as possible. Please note that we will not acknowledge voice mail or email cancellation. Cancellation must be made in writing by fax or by mail.

Fax:
001-626-382-1103
Attention: Cancellation and Refund

Mail:
C&J Express
Attn: Accounting Department-Cancellation & Refund
501 W. Garvey Ave. Suite 107
Monterey Park, CA 91754

Please provide the following information for cancellation: the invoice issued by our company, your confirmation number, the full name of the reservation-maker, email address, tour date, name of the tour, total amount of transaction, your telephone number and a short description of the reasons for cancellation (We need to know exactly why you are requesting a refund in order to evaluate your request). After receiving your request for cancellation, we will confirm with you within three business days. We will mail you the refund check within 15-20 business days after confirming your cancellation. The above-mentioned shall be applicable to tours only. When and how the refund can be made for airplane tickets and cruise lines shall be governed by the rules of relevant airline and cruise line companies.